Can shipping be bundled if I order multiple copies of Steepseers or add Alkemia: Destiny's Recipe to my pledge?
Yes! It is our pleasure to make shipping multiple games to you as easy as possible. If you plan to order multiple games, please send us a message (especially if shipping outside of the US as this option may not be available) or note this preference during the post campaign check out so that we can make every effort to bundle ship. Some additional shipping may be charged in cases where additional games cause a large change in shipping box size or weight.
Last updated: July 22, 2018 11:52
Why does international shipping vary for some items?
The art prints, t-shirts, and Alkemia items will be shipped out of the United States, so their shipping costs are higher for international orders. The other physical items will be shipped out of China, so we can offer lower costs for them.
Last updated: July 22, 2018 11:53
Wait...these Tarot cards aren't Tarot cards!?
Correct. They are more like Oracle cards or general “fortune telling cards.” Tarot was used in the naming of them on BackerKit due to most people’s familiarity with the word and that they’re sized similarly to traditional Tarot cards. Don’t worry though. You’ll still be able to divine all sorts of things with this deck.
Last updated: July 25, 2018 19:37
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.